What service is the best for gaming chat?

DemonAV

Hi all. I currently have a PS4 Pro (PS4 before that) and during online gaming there is hardly any random players talking to each other anymore. Before I turned to the dark side (Sony) I had a Xbox360 and the amount of in game chatting was much more than I'm hearing on PSN during games (COD, BF etc) Is it a case that no one really talks anymore outside if private chat during online gaming or does this still happen in XBL and not so much in PSN? If XBL still has a lot of coms then I may buy a Xbox One X as it really miss the laughs when playing.
Thanks.