Sky WiFi the cloud help

bardel

So I’m away for a few days and the place I’m staying has free WiFi provided by SkyWifi/TheCloud only I can’t get signed in.  Login and password is ok, but after this step I get a message that says “your account isn’t active please contact customer services”.  Of course they don’t provide the details of where to contact so I’m hoping one of you helpful people know.  I thought perhaps there were too many devices registered, so I went through the process of managing devices, but guess what, you have to sign in!

Any tips?

Ps:  I used to be a sky broadband customer but currently
Only a sky tv subscriber as they don’t supply broadband to where I live now. Could this be related?

lowmans100

Sky's, Cloud WiFi requires a Sky broadband subscription.

Ask close family with Sky broadband if they will let you log-in using their details, I use my mother's.

bardel

Strange thing is, this is a free WiFi hotspot services by TheCloud.  My friends here have all connected ok.  But my login, my wife’s and daughters all get the same error.

I’ve created a new account with my work email address now and it’s working!