Problems installing Crucial SSD in Inspiron 13 5368

Such

I’m upgrading 2 Dell’s with more RAM and SSD’s

The first, a Vostro 14, went well with the laptop booting from the cloned Crucial MX500 SSD.

However, the Inspiron is causing me a headache - installed cloned Crucial SSD (via Acronis) but the hard drive is not being seen on rebooting - NO HARD DRIVE installed.

The SSD is working as it boots when placed into the Vostro. I have tried everything in the BIOS re booting etc, even DELL tech support were unable to help.

This machine did not work with a Kingston A400 hard drive also, so I changed to the Crucial.

Any ideas why the SSD isn not showing in SATA0 or SATA1?

My daughter is starting UNI at the weekend so I need to be this sorted soon.
Thanks

EndlessWaves

Where are you looking? In the BIOS control panel?

Does the machine still detect its original hard drive?

Such

The SSD is replacing the Dell installed HD.
On starting the laptop, it comes up with - No Hard Drive Installed. Looking in the BIOS shows nothing connected. Looking in General, System info and Drives - SATA0 SATA1 none.
When replacing the original HD it works as normal.
The SSD has been cloned and it boots up another Dell, so the drive is working.
Thanks

next010

Check the bios to see if there are any settings related to ACHI and if it's enabled. On some old systems ACHI was hidden away under RAID mode so you might have to enable that even if not using RAID.

Other than that the only other thing I can think of is the bios firmware up to date on the laptop ?

Such

Yes ACHI is enabled in Bios. Laptop was purchased in 2017 also and bios was updated prior to cloning the SSD.
Thanks

MartinN

That's bit weird. My tech skills are a bit out of date but UEFI seems to massively complicate things. If you do few google searches - there's various about drives not showing in BIOS until you enable legacy mode. So if your laptop has UEFI settings, might be worth looking at (and finding out a bit more about UEFI in general)

Such

I’ve tried every option within BIOS but it’s not seeing the drive so therefore it does not work.
Had a google but can’t find anything specific.
Dell have no ideas either.....

Such

Dell have escalated the issue to their product development team, so hopefully they'll come up with a fix.

DeepDiver

I had a similar problem with a very old dell inspiron. turned out that when it was fitted in to its pull out tray and refitted to laptop it was not fully connecting into the sata slot. worked fine when JUST the ssd was inserted without being fitted in its tray. don't know if yours fits the same way?

ChuckMountain

Yes I have seen that in HP too.

Daft question ?

Some I have seen have a small adaptor that is easy to miss on the disk. The ones I have seen have taken the connector and turned it by 90 degrees.

Not necessarily this one but something like this

                                                                               

It would normally be attached to the disk when you remove it.