Master Socket Issue

sep8001

Hi

We finally have fibre in our area so upgraded to the max package which should be 50-71mbps, but was only getting 19mbps. Logged a call with the provider who found a fault and resolved the issue.

Now when I test I get 26mbps so (all tests completed on wired connection) I though I would try the test using the test socket within the master socket and I was getting the correct speeds of 63mbps.

This points to the issue being the master socket.

So is there any troubleshooting I need to do on the socket or does it need to be changed.

I have my alarm connected to the master socket, and have an extension from the master socket going upstairs where I normally keep the router. I would like to keep this as I want the computer hard wired to the router and do not really want to run an ethernet cable from outside the house.

When testing from the master socket and the extension upstairs I get the same speeds 26mpbs.

Thank you

EndlessWaves

If the test socket works then the master socket is fine, the issue is with the phone/alarm, house wiring or faceplate it's wired up to.

Do you have filters on everything connected to the phone line, including the alarm?

sep8001

Hi

Thank you for replying.

The main socket down stairs is not used, we have an extension going upstairs which has the filter plugged into it, before I plug in the router and phone.

The alarm is connected straight to the main socket without any filters (wire from the alarm runs into the back of the main socket and is connected like an extension).

I disconnected the phone from the upstairs socket so the only thing plugged into the main socket was the router via the adsl filter and the alarm wires and I was still getting 26mbps, so as you say it could be an issue with the alarm connection.

Alarm was installed over 10 years ago, so could it be this, any way of finding out without removing the wires from the alarm to the main socket.

Thank you

paulr2006

I would pretty much guarantee there is no filter on the Alarm connection which is most likely causing the problem. However the extension lead could also be at fault.

sep8001

Thank you, any way round this apart from getting the alarm man in?

paulr2006

Is the extension plugged in or hard wired to the Master socket?

sep8001

Hard wired in from what I can see. It goes in from the back of the socket.

Trollslayer

One possible solution is to put a filter in line with the extension.
When my previous home was rewired, I had the extension going to a wall socket, mad the filter going into the master socket and a short cable from the filter to the extension socket.
This would mean BT/Openreach disconnecting the extension as the master socket comes under their equipment but the rest should take you five minutes.

paulr2006

The Alarm & Extension should terminate in the removable part of an NTE5 socket, so effectively when you remove the front part to reveal the test socket both the Alarm & Extension are disconnected. If this is the case (As it should be) remove the alarm wires from the faceplate & plug back in, if the problem goes away you know the alarm wires are at fault, if not it's the extension wiring.

EndlessWaves

Well you know it's either that or the extension as the test socket removes both. You can't really test them individually without popping the wires out.

It's pretty poor that an alarm circa 2006 wasn't wired up with a filter though, ADSL was common by that point.

You could buy an IDC punch tool, or a faceplate with screw terminals so you could re-connect the wires yourself. Assuming you don't have a faceplate with screw terminals already of course.