TOSHIBA 42AV635DB wont turn on

bunny341

hi all still no go from standby iv tryed reseting the tv to its defult state but had no effect im thinking of getting a standby saver like picbits sadly i only opted for the standard year waranty and thats finished set works fine if i dont use standby so i dont want to get a new set if anyone gets round this proublem would realy be pleased to know how cheers

picbits

You have up to 6 years under law to make a claim for a faulty TV. Obviously as the TV gets older, you can expect less recompense from the manufacturer / retailer but the goods should be of merchantable quality and last a reasonable time.

My standby saver was actually around £3 from Morrisons - its great - just an RF remote control on/off switch (will control up to 5 devices - the 5 plug system was a fiver).

Barzo

This is a problem with a range of TVs, not specific to a particular model. It's not a repair issue, as the TV hardware is not demonstrating a mechanical fault. It's clearly a firmware issue, as the TVS all actually turn on in the end and display a picture.

Toshiba UK need to be made aware of this so that they can issue advice.

picbits

My television has just asked me to retune .....

bunny341

yes i agree with barzo i work for a electronic comp if a component was blown the set would not work full stop and for so meny sets experiencing the same proublem at the same time it must be firmwere problem you would think tosh could sort this thay have been makeing tvs for a few years now

picbits

Its like saying the problem that Seagate had with their drives failing after just after a year of running because of faulty firmware is acceptable. I've boycotted Seagate since that all kicked off - fortunately Toshiba don't adopt Seagates attitude towards their customers.

Its a fault that was inherent from the day of manufacture and the television is not functioning as intended or manufactured to.

I run a small electronics business and once designed a product which had a very minor glitch on the initial units - it wasn't noticible for the majority of customers but I bent over backwards to sort it and every customer was 100% satisfied by the solution.

Firmware or hardware, if a product has a fault in from manufacture then it should be sorted by the manufacturer. If it fails afer 6-10 years and we've had a good use out of the product then its not so bad but this is the same problem as we had before.

On a plus side, Toshiba historically have bent over backwards to sort out these kinds of problems. You only have to look at their attitude to customers with 6  year old television sets with faulty DFS modules (they were and still are replacing them free of charge) to see they are a customer orientated company.

I'm sure Toshiba will come good for their customers on this latest issue

bunny341

thanks for that picbits no offence intended hope your right as im pleased with the set apart from this issue it has a great pic thats why i dont want to get rid of it.

picbits

No offence taken bunny

I got my set at a very good price as part of a redundancy package offered to Toshiba employees so didn't spend major amounts on it but I'd still like it to last a few more years.

Delius

HI Guys

Toshiba are aware of this issue and are looking into a cure for it.

When the set performs a search for an  update whlist in standby the set crashes. This is dependant on what updates are being transmitted in the region.

As soon as a cure is found it will be posted on the toshiba-om.net website

bunny341

what i cant understand is why its trieing to update when i have the auto update settings off.