Mercedes GLC Coupe

Bl4ckGryph0n

Everything else about the car is very very very good. As such, and as part of the rejection process it is seen as good behaviour, I want to give them every opportunity to fix it.

We don't drive it much, we mainly use our Golf R. Luckily I don't have to go out much for work, other than to the airport when I have to go abroad, so 1 car suits us at the moment.

DOBLY

Nice neighbourhood in the video - unacceptable issues with the car.  Good luck with getting a resolution.

Bl4ckGryph0n

Well well well - All the campaigning seems to have paid off. Mercedes has finally acknowledge that there is a difference in RHD vehicles that can cause this. Unfortunately there isn't a work around for my vehicle but I'm sure we can come to another resolution.

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24 February 2017


For the attention of Market Area Directors, Sales Directors, After Sales Directors, General Managers, Sales Managers, After Sales Managers, CSU Managers


Dear Colleague

Further to our interim update last week, we are now able to provide a more detailed technical explanation regarding this issue.

Due to the positioning of the front axle differential on right hand drive cars, the steering position differs very slightly compared to left hand drive models. When the steering is on full lock this steering angle difference can result in the front tyre skipping sensation. This is more pronounced during cold weather and when larger wheels and low profile tyres are fitted.

We can assure you that our technical specialists, as well as independent experts such as DEKRA, concur that the cars remain completely safe to drive.

Fitment of All Season tyres counteracts the sensation. We are therefore securing sufficient stocks of these to provide to customers who find this uncomfortable.

· Mercedes-Benz Cars UK will contact GLC customers who have already registered a Compass complaint:
• Customers with 17”, 18”, 19” and 20” tyres will be offered a set of All Season tyres (once available) and fitment free of charge
• For GLC 43 AMG customers who have cars with 21” tyres, a 21” All Season tyre is not currently available. We will offer these customers the option of taking 20” wheels and All Season tyres, or waiting for 21” All Season tyre availability

· We would ask you to please do the same for GLC customer complaints that you have received and managed locally or for any future GLC complaints about this issue until further notice

· Please also take the following action for customers who have ordered their car but have yet to take delivery, and for future customers of existing dealer and pipeline stock until further notice:
• Please make sure they are aware of this characteristic.
• Customers proceeding with delivery have the option to take All Season tyres as soon as they are available or to wait and change to them if/when they experience this sensation in Winter 2017/18.
• For customers who do not wish to take delivery of their GLC with summer tyres, please offer a courtesy car until the All Season tyres are available for their car.

For all the cases above concerning provision and fitment of All Season tyres, please submit a goodwill claim against damage code 2113800.
We will provide updates concerning any interaction we have with your customers, together with availability of the aftermarket All Season tyres and the logistics process involved.

Yours faithfully




David George Sally Jones
Sales Director Customer Services Director
Mercedes-Benz Cars Mercedes-Benz Cars


Emma Passmoor

Customer Services MBuk

rousetafarian

Saw this in my Instagram feed today and couldn't resist commenting about crabbing on the beach

                                                                       

Bl4ckGryph0n

Shame that something that looks so good is so crab

I've had a further update;
1. They'd not expect an engineering fix for existing models.
2. They cannot supply winter tyres
3. They cannot supply all season tyres
4. Even if they could; then to me the AMG can't be run at optimum and bought performance.

I've asked what they can do next, as I think it is just unfit for purpose and we are now delaying the inevitable.

mikes48

My initial thought was "that's a massive turd"

tazg101

From reading this thread I guess your talking about the car?

Mr X

Wow! What a mess! Glad I stumbled across this thread (under trending) as was about to pull the trigger this weekend as the Mrs wanted one.

I drive a Cayenne Turbo with great big chunky 21's and very low profiles and have never suffered from anything like this.

So back to the drawing board. Would the GLE be any different? Although having read this I'm going off the idea of a Merc altogether.

Bl4ckGryph0n

I use to have a GLS and that didn't do it. I was provided with a GLE350d last week as a loan car and hat does not do it either.

jonnyMercUK

I took delivery of the car on Wednesday. Yes it crabs/clunks whatever you want to call it. Does it put me off? Not at all, it's there and I can feel it every now and again but it's really not put me off the car.

Mercedes have offered some new tyres that will reduce it but I won't be taking them until next year.

Maybe I have a different opinion because it's on PCP and I swop so often. I just think if the car breaks because of it Mercedes are going to know about it.