This has happened to my Dad's 32inch 3030. He had a 5 year warranty from John Lewis. They have told him that the tuner needs to be replaced but there are no parts available so they have offered him a new TV.
Update on my Toshiba Regza 3030!,,,,,,,,,, Was returned after 2 weeks. Had been given a service repair. Brand new, my warranty was out of date, service was free. Highly commendable Toshiba.
Thanks to all on this forum for advice given.
Just like to say thanks to all on this forum. Had a similar problem with my 3 year old Toshiba 37" C3030D overnight on Sunday 19th Sept (left it on standby !!). Obviously updated software o/night and caused problem with firmware as per previous posts. Thanks to you I called Toshiba (eventually getting through the queue to talk to someone !!), explained the problem (no digital channels), said I understood this was a known fault (and quoted this site), and asked them to repair. Guy looked up the fault, agreed it was known fault, gave me a ref number,and arranged for TV to be picked up 2 days later by courier (DPD - even has own box !!). They fetched it back today - all fixed and no charge at all !!!.
Full marks to Toshiba for customer service (when you finally can speak to someone that is).
Thanks to all again, without your advice I would have probably gone out and bought another TV.
Update 2011: Well believe it or not a similar problem has just surfaced with mine.... Digital side of my 42Z3030 doesn't work but dvd and analogue all fine.
Don't you just love avforums..... virtually the first result of searching revealed this thread....
A quick call to the helpline number from this thread and I have arranged a free goodwill repair - set was to be collected by courier but I would have to load it and pack it myself (Lack of courier insurance!!!). After explaining I was a 96 year old granny who couldn't raise a fart wihout help they changed it to a call-out by a local authorised repairer who may possibly fix on site depending on the exact issue found.
Not bad service on a set bought in January 2008. Fair play Toshiba! Well done avforums
TV Left on standby last night, first time in ages. Now getting all of these symptoms of no Digital channels, menu and EPG flicking off etc.. Toshiba helpline first thing tomorrow.. Thanks
Woke up to find same symptoms on my 4 yr old 37" C3030D, followed the advice in this forum and mentioned that I was phoning on behalf of my grandfather.
Technician came round 1 day after phone call to technical services, fixed the issue in ten minutes.
Hey, same here, same symptoms!! I couldn't work out what was different. Having read this now realised it was leaving it on standby, normally switch it off overnight... Set just over 4yrs old
Now to read back to understand what happened and see which is the best way to contact Tosh...
Give Toshiba a call 0844 856 0730, select Technical Support and have the model and serial number from the back of your TV and explain the issue and they will be able to help you.
Following all the useful advice above I called Toshiba and had no problem getting through. I spoke to Customer Services as recommended and explained what I had learned from AVForums. They gave me a reference and put me through to technical 3 mins later.
Technical said it would be FOC and asked if I would pack it for a courier to collect, an offer which I felt could easliy be declined. Their contractor called me a few minutes later and said they don't generally cover my area but one of their technicians happened to be not far away and could they come that afternoon. Luckily I was able to arrange to work from home and the technician duly arrived.
By plugging a card into the Common Interface slot on the back he was able to deliver the failed update however there was still a problem and he took it off to the workshop.
I was amazed that I had to request a receipt which, apparently was a new concept to him. He managed to find a business card and wrote the details on the back.
Author: marrtroon
1-12-2019 22:28:54