Belkin PureAV Home Theater Power Console PF40 £38.87

Robmgti

Serial No on my unit: O0606C00309WM

Rob

Which follows on directly from yours Ian, certainly looking like a faulty batch to me at the moment!

Ianfromnotts

I concur

Andris L

Must have been assembled on Friday afternoon .

Robmgti

Case logged and waiting for callback from replacement department to arrange a replacement!

Rob

mip.palmer

Is that with Ballicom or Belkin? I have had mine replaced by Ballicom and it has exactly the same fault.

Regards mipmip.

Ianfromnotts

I have just put a meter across the units power sockets and its power in mains plug whilst the unit is switched off and plugged from the mains.  Interestingly I get a circuit between the two eath points as one would expect

but somewhat to my surprise or maybe not

I also get a circuit between live on the power sockets and neutral on the units mains plug.  This doesnt sound right to me - ???

mip.palmer

The plugs live and neutral are reversed as mentioned in post 13. Thats why the unit thinks your wiring is faulty when it isn't.

Regards mipmip

Ianfromnotts

Its post 13 that lead me to run the meter over the unit as I wasnt sure if it was speculation or fact agreed with Belkin or Ballicom.  If it is an acknowldged fault I dont understand why they haven't recalled from the distributers/retailers and faulty units are still being shipped to customers

mip.palmer

I have just spoke to Ballicom and have agreed to wait until I have had contact from Belkin before deciding if I replace it (they have 267 units still) or get a refund. The faulty unit goes back to Belkin directly so Ballicom don't check them. I will post Belkin's response once level 2 support have contacted me.

Regards mipmip.

Robmgti

Direct with Belkin as i would bet most of the Ballicom stock is faulty. I to am wondering why this hasnt been picked up sooner by Belkin?

They said the replacement team would phone me within 8 hours. Will update when i know more.

Rob